Refund and Returns Policy for Athlisis Sports and www.athlisissports.com
Effective Date: 1st July’ 2023
Thank you for shopping with Athlisis Sports. We want you to be completely satisfied with your purchase, and we understand that sometimes returns and refunds are necessary. This Refund and Returns Policy outlines our guidelines and procedures for returning products purchased from our website (www.athlisissports.com). By making a purchase, you agree to the terms of this policy.
Eligibility for Returns: a. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team within 3 days of receiving the item. We will provide instructions on how to return the product and offer a refund or replacement, depending on availability.
b. Incorrect Product Shipment: If you receive an incorrect product, please notify us within 3 days of receipt. We will arrange for the return of the incorrect item and provide a refund or exchange, depending on your preference and product availability.
c. Change of Mind: We understand that sometimes you may change your mind about a purchase. If you are not satisfied with your purchase for any reason other than damage, defect, or incorrect shipment, you may return the product within 3 days of receipt, subject to the conditions outlined below.
Conditions for Returns: a. Products must be unused, unworn, and in the same condition as when you received them.
b. Products must be in their original packaging with all tags, labels, and accessories intact.
c. Hygiene-sensitive products, such as underwear or swimwear, must have the hygiene seal intact.
d. Products purchased during promotional or sale periods may be subject to specific return conditions as stated during the purchase process.
Return Process: a. To initiate a return, please contact our customer support team at info@athlisissports.com. Provide your order number, a description of the issue, and any supporting evidence, such as photos, if applicable.
b. Once your return is authorized, we will provide you with instructions on how to ship the product back to us.
c. You are responsible for the cost of return shipping unless the return is due to a damaged, defective, or incorrect product.
d. We recommend using a trackable shipping service and keeping the shipping receipt as proof of return. We are not responsible for any lost or damaged packages during the return transit.
Refund Process: a. Once we receive the returned product and confirm its eligibility, we will process the refund within [number of days] days.
b. Refunds will be issued using the same payment method used for the original purchase, unless otherwise specified.
c. Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card provider.
Exchanges: We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item.
Non-Returnable Items: Certain items are non-returnable for hygiene and safety reasons, including but not limited to underwear, swimwear, and pierced jewelry. Please review product descriptions and specifications before making a purchase.
Changes to the Refund and Returns Policy: We reserve the right to modify or update this Refund and Returns Policy at any time without prior notice. Any changes will be posted on our website, and the effective date will be indicated at the top of the policy.
Contact Us: If you have any questions, concerns, or requests regarding our Refund and Returns Policy, please contact us at info@athlisissports.com.
By making a purchase on our website, you acknowledge that you have read and understood this Refund and Returns Policy and agree to its terms and conditions.
